Warranty:
All Guide Sensmart Thermal Optics will be covered by the Guide Sensmart manufacturer's warranty as per below:
- 10 year warranty on core components (detectors and sensors)
- 3 year warranty on body
- 2 year warranty on accessories (batteries, chargers and cables)
For warranty claims, please contact sales@primalhunter.com.au. If a product requires assessment under warranty during the warranty timeframe, Primal Hunter will absorb the shipping costs of having the device returned to us and ultimately returned to the customer.
Easy Returns
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at sales@primalhunter.com.au with your order number and we will provide detailed instructions on how to process the return.
*Please note, you as the customer will be responsible for paying the return shipping costs of the item(s).
*Boss RT1 rooftop tent and backordered compound bows are not subject to the 30 Day Return Policy.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at sales@primalhunter.com.au with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@primalhunter.com.au day of delivery.
Primal Hunter will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Cancellation/refund for made-to-order or custom-made products are subject to review. This is dependent on if materials have been ordered and if manufacturing of the product has commenced.
Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs and restocking fees (if applicable).
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Primal Hunter only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
For more information on Shipping & Returns see our FAQ page.
