Mathews IMX Rest

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Primal Hunter.

• Free Shipping Australia on all products (excludes bulky items). No extra charges. Ever.
• Competitive shipping on all bulky items.
• Price Match Guarantee. Best prices online guaranteed.
• 30 Day Easy Returns. No happy with your product, we'll take it back no questions asked.
• Great Service. We pride ourselves on the best service, anywhere.
• Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But is there is ever something wrong, we'll fix it.

FREE SHIPPING

Free shipping applies on all compound bows. We recommend to insure your order. Insurance is not included in the shipping cost unless requested.

All products will be shipped with “Australia Post Signature Delivery”, “Express Post” or “TNT Couriers” unless otherwise stated or requested. Insurance is not included but can be added to total if requested on “Check Out”. Delivery time can vary between 1 and 8 business days depending on which service the goods were sent with. Processing time varies from 1-3 business days until a product is sent depending on the order volume we need to prepare. We don’t offer same day postal service.

Stocked products will ship within 3 business days after payment is received unless out of stock. If a backorder occurs, the customer will be notified by phone or email and the waiting period will be estimated. These backordered products will be shipped the next business day after arrival. Most backorders ship within 14 days unless it is a special order item. On very view occasions (eg. manufacturer is out of stock etc.), the delivery can take longer, but we Primal Hunter will keep you up to date on the progress.

All products must be paid in full upfront. For national transactions we accept credit card and PayPal payment and bank deposit. For International orders please contact sales@primalhunter.com.au

WARRANTY 

All new archery products come with a manufacturers warranty (please refer to the manufactures website for individual warranties or contact us for more info on the products warranty). No warranty will be granted for misuse or alternations to the product(s) purchased. It is to our entire discretion whether it is a warranty claim or not after investigating the claim. 90% of warranty repairs will be carried out by Oz Hunting and Bows. We will under no circumstance post or hand over bow parts for self-installation. If a product was purchased with Primal Hunter, no repair charge will occur if the product is repaired by us. All products purchased on this site are brand new (unless otherwise stated). We take good care of packing all goods carefully. We do not accept products for warranty repairs purchased from other stores or overseas stores, unless arrangements are made. We will charge labor and parts for those repairs.

We carry a small selection of parts for warranty repairs, but in most cases parts have to be  ordered in. In that case turn-around times can vary from 2-6 weeks for compound bow repairs and optical-electrical parts, or up to 8 weeks for wood work bows (traditional bows) as in most cases these would have to be manufactured. If the product was purchased online all postage of returned items must be covered by the customer to and from the store.

RETURNS

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at sales@primalhunter.com.au with your order number and we will provide detailed instructions on how to process the return.

*Please note, you as the customer will be responsible for paying the return shipping costs of the item(s).

*Boss RT1 rooftop tent and backordered compound bows are not subject to the 30 Day Return Policy. 

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.