WARRANTY
All new archery products come with a manufacturers warranty (please refer to the manufactures website for individual warranties or contact us for more info on the products warranty). No warranty will be granted for misuse or alternations to the product(s) purchased. It is to our entire discretion whether it is a warranty claim or not after investigating the claim. 90% of warranty repairs will be carried out by Oz Hunting and Bows. We will under no circumstance post or hand over bow parts for self-installation. If a product was purchased with Primal Hunter, no repair charge will occur if the product is repaired by us. All products purchased on this site are brand new (unless otherwise stated). We take good care of packing all goods carefully. We do not accept products for warranty repairs purchased from other stores or overseas stores, unless arrangements are made. We will charge labor and parts for those repairs.
We carry a small selection of parts for warranty repairs, but in most cases parts have to be ordered in. In that case turn-around times can vary from 2-6 weeks for compound bow repairs and optical-electrical parts, or up to 8 weeks for wood work bows (traditional bows) as in most cases these would have to be manufactured. If the product was purchased online all postage of returned items must be covered by the customer to and from the store.
RETURNS
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days after placing your order, please email us at sales@primalhunter.com.au with your order number and we will provide detailed instructions on how to process the return.
*Please note, you as the customer will be responsible for paying the return shipping costs of the item(s).
*Boss RT1 rooftop tent and backordered compound bows are not subject to the 30 Day Return Policy.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Brand New" condition and must contain all original packaging and accessories.
"Brand New" means that the items you ordered was not opened.
If items are returned with visual signs of packaging being opened, or have any issues it will not be accepted and no refund will be given.
