VORTEX DIAMONDBACK TACTICAL 4-12x40

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Primal Hunter.

• Free Shipping Australia on all products (excludes bulky items). No extra charges. Ever.
• Competitive shipping on all bulky items.
• Price Match Guarantee. Best prices online guaranteed.
• 30 Day Easy Returns. No happy with your product, we'll take it back no questions asked.
• Great Service. We pride ourselves on the best service, anywhere.
• Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But is there is ever something wrong, we'll fix it.

Shipping is FREE on all small & medium items to customers within Australia. 

This means you get to enjoy free shipping on our entire range of small/medium products such as inflatable kayaks, premium hunting knives, optics and most compound bows.

*Freight for bulky Items such as Roof Top Tents, Hard Shell Kayaks and BBQs can vary depending on size, weight and delivery location. We work closely with our freight partners to ensure you obtain competitive freight rates on bulky products. Make sure you contact us, so we can get you the best price!

Apart from that, no other fine print and extra charges. We like things to be clear, simple and easy. 

Want to know about our Returns Policy? Read more here.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.  If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@primalhunter.com.au

International Orders:

Please be aware that our products are made specifically for the Australian market. This means that our electrical products will require a universal adaptor to charge correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

Some of our products, such as hunting knives, may not be allowed to be shipped internationally. Please reach out to us at sales@primalhunter.com.au if you require any clarification.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any minor/major damage you should make note of it when signing for delivery or do not agree to accept the delivery. 

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to sales@primalhunter.com.au, then visit our Returns page and lodge your return claim online.

WARRANTY

All Vortex Products bought from Primal Hunter are covered by the Australian Vortex VIP Warranty

Our warranty is about you, not us. It's about taking care of you after the sale.
The VIP stands for a Very Important Promise to you, our customers. We will repair or replace your Vortex product in the event it becomes damaged or defective—at no charge to you other then return post from you to us. It doesn't matter how it happened, whose fault it was, or where you purchased it. You can count on the VIP Warranty for all riflescopes, red dots, rangefinders, binoculars, spotting scopes and monoculars.
•Unlimited Lifetime Warranty
•Fully transferable
•No warranty card to fill out
•No receipt needed to hang on to
If you ever have a problem, no matter the cause, we promise to take care of you.
The VIP warranty does not cover loss, misuse, theft or deliberate damage to the product.

RETURNS

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at sales@primalhunter.com.au with your order number and we will provide detailed instructions on how to process the return.

*Please note, you as the customer will be responsible for paying the return shipping costs of the item(s).

*Boss RT1 rooftop tent and backordered compound bows are not subject to the 30 Day Return Policy. 

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.